Voltas WhatsApp Service Transformation
Next-Gen Service AC Failure at 2 AM? Don’t sweat it. The days of waiting for “business hours” are over. Voltas has reimagined customer care for the digital age, handling 40,000+ monthly bookings without a single minute of hold music. 24/7 Instant Response No Call Center Queues Instant Ticket Generation Scroll to see how it works Voltas Care ● Online 160K+Repairs Handled Why the old way did not work. Before we started using WhatsApp, it was hard for our team to help everyone at the same time. Here are the main problems we fixed for you. 📞 Phone Lines Were Full During the hot summer months, too many people called at once. This meant you had to wait a long time just to talk to someone. 🌙 Closed After 6 PM Our office used to close in the evening. If your AC broke at night, you could not even start a booking until the next morning. 👤 Too Much Manual Work Every booking needed a person to type in the details. This was slow and sometimes led to mistakes with addresses or times. ⏱️ Waiting Was Frustrating No one likes waiting on hold. You wanted a way to book a repair instantly on your phone without talking to anyone. SERVICE IS NOW LIVE Voltas has introduced WhatsApp Service. We moved our entire service desk into a simple chat. Now, Voltas handles everything for you automatically, 24 hours a day. 📋 It finds your product No more searching. Choose from a simple list of ACs and Coolers to start instantly. 📍 It knows your address The system finds your home instantly. If you have a new home, just type the PIN code to update it. ⚡ It books your repair No more waiting for a human agent. The chat finishes your booking and sends your Ticket ID in seconds. 160,000+ Repairs Handled 40,000+ Users Monthly Ready to build your Self-Service Engine? Stop letting support queues drain your resources. Download our 24/7 Automation Roadmap and learn how to handle massive scale without adding a single human agent. Get the Automation Roadmap — Free ✕ Claim Your Roadmap Enter your details to receive the step-by-step guide to automating your customer service desk on WhatsApp.
